Need help with an order or your account? Reach out and we'll get back to you as soon as we can.
Frequently asked questions
How do I track my order?
Open the App, go to Orders, and tap your order to see its current status from the shop to your door.
Can I change or cancel an order?
Because flowers are prepared fresh to order, changes depend on the order status. Contact us as soon as possible and we'll do our best to help.
My flowers arrived damaged — what do I do?
We're sorry! Email us at the address above with your order number and a photo, and we'll make it right.
How do I delete my account?
Email us from your account's email address requesting deletion, and we'll remove your account and personal data (except information we must keep by law).
Why does the app ask for my location?
Location is used to show florists near you and help fill in delivery addresses. It's optional — you can use Bloom without granting it.