This Privacy Policy explains how Bloom ("Bloom", "we", "us", or "our") collects, uses, and protects your information when you use the Bloom mobile application (the "App"). By using the App, you agree to the practices described here.
1. Information We Collect
Information you provide
- Account information — your name, email address, and phone number when you create an account.
- Delivery details — delivery addresses, recipient names, recipient phone numbers, and any note you add to an order.
- Order information — the products you order, order history, and order totals.
Information collected automatically
- Location — with your permission, we use your device location to show nearby florists and to help fill in delivery addresses. You can deny or revoke this permission at any time in your device settings; the App remains usable without it.
- Device & usage data — basic technical information needed to operate the App reliably (such as app version and error logs).
Passwords
Your password is never stored in readable form. It is processed using one-way encryption (hashing) and cannot be recovered by us.
2. How We Use Your Information
- To create and manage your account.
- To process, deliver, and track your flower orders.
- To connect you with local florists and show relevant shops near you.
- To communicate with you about your orders and provide customer support.
- To keep the App secure and to fix problems.
3. How We Share Your Information
We share information only as needed to provide the service:
- Florists & delivery partners — the florist fulfilling your order and the driver delivering it receive the delivery details (recipient name, address, phone, and note) needed to complete the delivery.
- Service providers — trusted providers who help us host and operate the App, bound by confidentiality obligations.
- Legal requirements — when required by law or to protect the rights, safety, and security of users and Bloom.
We do not sell your personal information.
4. Data Retention
We keep your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 6).
5. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and hashed passwords. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.
6. Your Rights & Choices
- Access & update — view and edit your profile information in the App.
- Location — control location access in your device settings.
- Account deletion — request deletion of your account and personal data by contacting us at the email below. We will delete your data except where we are required to retain it by law.
7. Children's Privacy
Bloom is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, where appropriate, notify you in the App.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: